In accordance with State Government legislation, any outstanding balances from Gold Coast accounts are to be transferred back to Gold Coast City Council on 1 July 2012. Interest may be charged on unpaid accounts and balances which remain unpaid after the due date.
Pay by bank
Using the BPAY Biller Code no. 868745
When paying by BPAY with your bank or financial institution, please check you have the correct Biller Code number programmed to your payment.
If you have saved a previous Biller Code using internet or phone banking, please check it and update it if required to Biller Code no. 868745. Please quote your reference number, which is shown on your account.
You can make a BPAY payment from your cheque, savings, credit card or transaction account by using Biller Code no. 868745 and the reference number in the BPAY® box on your water and wastewater account.
For more information visit www.bpay.com.au.
If you are paying your water and wastewater account on the due date, it would be wise to confirm your financial institution's ‘close of business’ time to ensure your payment is actually paid on the due date.
Pay by phone
Within Australia
The phone number for account payments within Australia is 1300 004 431.
Outside Australia
The phone number for account payments outside Australia is +61 2 9423 5551.
You can use these numbers at anytime to pay by MasterCard or Visa using the BPOINT payment system.
Use your notice number as your reference number to pay.
Pay by direct debit
If you have already completed an Allconnex Water direct debit form it is not necessary for you to complete another one.
You may need to complete a new direct debit form when Gold Coast City Council takes back control of water and wastewater services on 1 July 2012 due to privacy reasons.
Half yearly payments on due date
If you like to pay your water and wastewater account on the due date and have sufficient funds in your bank account to pay your account, then a Direct Debit facility may be the option for you.
Your half yearly payment will be debited from your account on the due date. The due date is shown on your account.
Weekly, fortnightly and monthly periodic payments
Allconnex Water also provides an option for customers to make weekly, fortnightly or monthly payments using Direct Debit.
You can elect to nominate the amount and frequency of payments when choosing this option.
You also accept responsibility to provide sufficient payment to satisfy the amount due on or before the due date and/or to provide additional payment using another payment method to ensure that the full amount due is paid.
Your application for periodic payments must be received at least five working days before the date you wish deductions to commence.
Apply for Direct Debit
You can apply for a Direct Debit facility for future accounts by downloading and completing the 
direct debit application form (236kb) and mailing the form to the address below.
Allconnex Water
PO Box 8042
Gold Coast MC 9726
Alternatively, call Allconnex Water on 1300 000 WATER (1300 000 928) for a Direct Debit form to be sent to you.
Pay in person
Present your full water and wastewater account, undamaged, at:
- Australia Post office - pay with cash, EFTPOS, cheque or money order
- Commonwealth Bank branch - pay with cash, cheque or money order
Pay by mail
Simply enclose the payment advice and your cheque, money order or bank draft (in Australian currency) made payable to Allconnex Water in an envelope and post it to the address below. Allow at least seven working days for mail.
Within Australia
Allconnex Water
Locked Bag 3414
GPO Brisbane QLD 4001
Outside Australia
Allconnex Water
Locked Bag 3414
GPO Brisbane, QLD, Australia, 4001
Payment difficulties
Our accounts provide customers with 30 days to pay. Customers who are experiencing difficulties paying their accounts should contact us on 1300 000 WATER (1300 000 928) or by emailing info@allconnex.com.au as soon as possible to discuss payment assistance options.
Charges unpaid after the due date will attract interest charges of 11 per cent per annum, compounding daily until payment is made in full or an alternative payment arrangement is made.
It should be noted that if at any time you fail to pay your water and wastewater account, Allconnex Water will take necessary recovery actions in order to gain settlement of the outstanding amount. This may involve legal action.
Further information