Who issues my account?

Allconnex Water issues Gold Coast and Logan customers with their accounts. Redland City Council issues Redland customers with their accounts. 

Why are water prices different for each district?

The Queensland Government sets the bulk water costs.

Prices will vary as each area has different bulk water costs and infrastructure needs.

In addition, Allconnex Water has made significant commitments to new water and wastewater infrastructure.

The water and wastewater networks in each area vary. These variances result in different operating and maintenance costs impacting water prices.

When will I get an account direct from Allconnex Water?

• Gold Coast customers received their latest water and wastewater account in February 2012.
• Logan customers received their latest water and wastewater account in February 2012.
• Redland customers will continue to receive their water and wastewater charges as part of their council rates notice.

 
I live on the Gold Coast or in Logan. Do I pay my Allconnex Water account the same way as my council rates notice?

The ways to pay your water and wastewater charges will be detailed when your account arrives in the mail.

What charges are in my water and wastewater account?

Your water and wastewater account consists of the following charges:

• Water consumption - for the water you have used, as measured by your water meter.
• Water service charge - for ongoing connection or the ability to connect to Allconnex Water's distribution system.
• Wastewater service charge - for ongoing connection or the ability to connect to Allconnex Water's wastewater distribution system.
• Class A+ recycled water consumption charge - the water you have used, as measured by your purple recycled water meter (Pimpama Coomera Waterfuture Master Plan customers only).