Some of the options below are not available for trade waste accounts. Please refer to your trade waste account for more information or view the trade waste section of this site.
Your next account will arrive in February 2012. Your last account was issued in late November 2011.
Pay with bank - online, by BPAY or by BPAY VIEW
Pay by phone - within and outside Australia
Pay by direct debit
Pay in person
Pay by mail - within and outside Australia
Payment difficulties
Further information
Pay with bank
Online
You can pay your water and wastewater account online using Visa or MasterCard. This facility will redirect you to the Logan City Council web site for processing on your behalf.
By BPAY
Using BPAY Biller Code no. 17384
If you have saved a previous Biller Code using internet or phone banking, please check it and update it if required to Biller Code no. 17384. Please quote your reference number, which is shown on your account.
You can make a BPAY payment from your cheque, savings, credit card or transaction account by using Biller Code no. 17384 and the reference number in the BPAY® box on your water and wastewater account.
If you are paying your water and wastewater account on the due date, it would be wise to confirm your financial institution's ‘close of business’ time to ensure your payment is actually paid on the due date.
By BPAY® VIEW
BPay View is no longer available to Allconnex Water customers wishing to register as a 'new' customer for this service in Logan. Customers from the Logan district that are already registered for BPay View can continue to use the service. The BPAY Biller Code number for Allconnex Water for existing BPay View customers is 17384
Pay by phone
Within Australia
The phone number for account payments within Australia 1300 276 468.
Outside Australia
The phone number for account payments outside Australia are +61 1300 276 468.
Follow the prompts and pay using your MasterCard or Visa only. Use the BPOINT biller code and reference number found at the bottom of your water and wastewater account.
Pay by direct debit
Quarterly payments
If you like to pay your water and wastewater account on the due date and have sufficient funds in your bank account to pay your account, then a Direct Debit facility may be the option for you.
You will be advised in advance of the amount and date that the payment will be drawn from your nominated cheque or savings account. The date of withdrawal will show as the due date on your account.
Periodic payments
Allconnex Water also provides an option for customers to make weekly, fortnightly or monthly payments using Direct Debit.
In choosing this option you elect to nominate the amount (minimum $40) and frequency of payments.
You also accept responsibility to provide sufficient payment to satisfy the amount due on or before the due date and/or to provide additional payment using another payment method to ensure that the full amount due is paid.
Apply for Direct Debit
To apply for a Direct Debit facility, simply complete the 
direct debit application form (236kb) or phone Allconnex Water on 1300 000 WATER (1300 000 928) for a copy to be sent to you.
Mail the completed form to:
Allconnex Water
PO Box 8042
Gold Coast QLD 9726
Your application must be received at least seven days before the next due date.
Pay in person
Present your water and wastewater account intact at either:
- Australia Post offices throughout Australia (minimum payment $50 unless the amount shown on your current water account is less).
- Logan City Council Administration Centre, 150 Wembley Road, Logan Central, open 8am to 5pm weekdays (except public holidays).
- Logan City Council Customer Service Centres at 18-22 Honora Street, Jimboomba or 58-60 Manila Street, Beenleigh, open weekdays 8am to 4.45pm (except public holidays).
Pay by mail
Within Australia
Provide your credit card details or make your cheque or money order payable to Allconnex Water and post it with the detachable slip on the water and wastewater account in the self addressed envelope provided. Allow at least five days for mail.
Allconnex Water
PO Box 8042
Gold Coast MC Qld 9726
Outside Australia
Complete your credit card details or make your bank draft (in Australian currency) payable to Allconnex Water and post it via Air Mail with the detachable slip on the water and wastewater account to:
Allconnex Water
PO Box 8042
Gold Coast MC Qld 9726
Australia
Allow at least seven days for Air Mail.
Payment difficulties
Our accounts provide customers with 30 days to pay. Customers who are experiencing difficulties paying their accounts should contact us on 1300 000 WATER (1300 000 928) or by emailing info@allconnex.com.au as soon as possible to discuss payment assistance options.
Charges unpaid after the due date will attract interest charges of 11 per cent per annum, compounding daily until payment is made in full or an alternative payment arrangement is made.
It should be noted that if at any time you fail to pay your water and wastewater account, Allconnex Water will take necessary recovery actions in order to gain settlement of the outstanding amount. This may involve legal action.
Further information