We are formed from three proud and successful businesses. We will strive to differentiate ourselves by maintaining an unrelenting focus on our customers.

We are deeply concerned with sustainability and achieving our environmental obligations and driven by the fundamental need to keep each other from harm. We show great financial discipline.

We value our people greatly.

We will work tirelessly to meet our shareholder’s expectations and to become Australia’s most admired water business. We will achieve or exceed all of our commitments to keep the trust of our stakeholders. We constantly challenge ourselves. We never shrink from asking “what if…?"

Values

Ten values guide our business and the way we operate.

We are committed to safety

We are committed to a deep and abiding responsibility for the safety of each other, our customers and the
community. Nothing is more important than this commitment.

We value our people

We believe that great outcomes can only be achieved by working together in an environment of excellence, personal responsibility and recognition. Our people are both our opportunity and our strength.

We value each other highly.

We are financially responsible

We seek responsible and efficient financial outcomes. We know that this allows sufficient funds to invest in our business and our people, and ensures that we are able to provide returns to our shareholders.

We are focused on customers

We differentiate ourselves by maintaining an unrelenting focus on our customers. This is a matter of great importance to us.

We are committed to the environment

We are deeply concerned with achieving our environmental obligations, which form an overarching commitment to the way we operate.

We keep our promises to shareholders and stakeholders

We understand the importance of delivering on each promise we make. We do not take this obligation lightly. We will to engage and consult. We promise to follow through. We strive to exceed expectations.

We are a team

We are open, honest and respectful of each other. We act with a sense of urgency. We have the courage to make the hardest decisions. We own our decisions. We are building Australia’s most admired water business.

We challenge ourselves

We always look for better ways. We challenge the accepted and conventional, and do not accept the ordinary. We work for a better future.

We are resilient

We identify, communicate and manage risk. We prepare for unexpected events. We recover professionally. We build on our successes, learn from our mistakes and create a better future.

We are committed to strong ethical governance

We commit to operating our business ethically and within the law, maintaining the highest level of governance standards and processes.